Terms & Conditions


Terms and Conditions
a. Please read these terms and conditions carefully as they apply to your use of this Internet site (Site). By using this Site you agree to be bound by these terms and conditions. b. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.
You acknowledge that we may, in our sole discretion and with or without notice, 1. vary the Site or any part of the Site (including any Sub Portal for which you are required to register); and 2. modify or discontinue this Site, any part of the Site and the services available on it without notice.
You may be required to register with us in order to access certain parts of the Site (Sub-Portal). Where you are required to register: 1. you must provide us with accurate, complete and updated registration information; 2. you must safeguard any user name and password which we provide to you; and 3. you authorize us to assume that any person using the Site with your user name and password is either you or is authorized to act for you.
Your Use of the Site
You must not: 1. disrupt or interfere with the Site or servers or other software, hardware or equipment connected to or via the Site; 2. violate any Applicable Law relating to your use of the Site; or 3. collect or store personal data about other users of the Site.
Third Party Providers
a. You acknowledge that: 1. parts of the Site; and 2. parts of the Content, are provided or maintained by Third Party Providers and not by us. b. Your correspondence or dealings with any Third Party Provider are solely between you and that Third Party Provider, and you agree that we will not be liable or responsible for any loss or damage of any sort incurred as the result of such dealings.
Site Content
a. You acknowledge that Content on the Site is subject to copyright and possibly other intellectual property rights (Intellectual Property Rights). Unless you are expressly authorized by law you must not yourself, or participate in or permit any other person, to: 1. sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost or otherwise use any of the Content in any way for any public or commercial purpose without our prior written consent; or 2. use any Content on any other Website or in a networked computer environment for any purpose. b. Nothing you do on or in relation to the Site will transfer any Intellectual Property Rights to you or license you to exercise any Intellectual Property Rights unless this is expressly stated.
Links and Advertisements
a. We have not reviewed all of the sites linked to this Site and are not responsible for the content or accuracy of any off-site pages or any other sites linked to this Site (including without limitation sites linked through advertisements or through any search engines). b. Some links which appear on the Site are automatically generated, and may be offensive or inappropriate to some people. The inclusion of any link does not imply that we endorse the linked site, and you use the links at your own risk. c. Your correspondence or dealings with, or participation in promotions of, advertisers on the Site are solely between you and such advertisers. We will not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of advertisements on the Site.
The Use of the Site Is At Your Risk
a. You use the Site at your risk. You must evaluate, and bear all risks associated with, the use of any Content, including reliance on the accuracy, completeness or usefulness of any Content. All information provided on or via the Site is for information purposes only. You should seek your own independent advice with respect to any Content. b. We endeavor to provide a convenient and functional Site, but we do not guarantee that the Content will be error free or that the Site or the server that operates it is free of viruses or other harmful components. c. If your use of the Site results in the need for servicing or replacing property, material, equipment or data, we will not be responsible for such costs. d. You will be entirely responsible for all use of the Site and agree to indemnify us against all and any liability arising, directly or indirectly, and in any jurisdiction, out of the use of the Site. You agree to abide by all applicable laws (whether of Hong Kong or of any relevant jurisdiction) relating to the use of the Site, in particular, but without limitation, you will not access or publish any matter which violates any laws (whether of Hong Kong or of any relevant jurisdiction) and warrant that your use of the Site does and shall not, directly or indirectly, infringe any third party's intellectual property rights in any jurisdiction. e. You expressly agree that use of the Site is at your sole risk and that the entire risk as to the quality and performance of the Site is with you. Neither we nor any or our directors, employees or agents warrant that the Site will be uninterrupted or error free, or give any warranty as to the results to be obtained from use of the Site. We are not liable (whether express or implied) to all contents on the website including but not limited to, the operation of the website, information, contents, materials and products. In no event shall we or our directors, employees or agents be liable to you for any damage, (including, but without limitation, special, incidental, or consequential damage) arising from the use of, or inability to use (for whatever reason), the Site, including but not limited to damages resulting from loss of data or loss of profits.
Limitation of Liability
a. We will accept no liability whatsoever for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings or any other loss resulting from your access to, reliance on, or use of, or inability to use the Site and the Content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage. b. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with paragraph (a) but allows a limitation of a certain maximum extent then our liability is limited to that extent.
Operation Rules
a. The Site may not and shall not examine all the contents posted by online users, however, we reserve the right to control and remove any contents that deemed harmful, controversial, obscene or violate the Operation Rules. For the reason to provide a high value services to satisfy our online users' demand, and prevent them doing anything (including insult other people, defamatory, and other harmful message) that will cause a loss, this website have to establish the Operation Rules to prevent information on this website being misused. b. When you use this website, you shall not: 1. paste or distribute any content that is unlawful, threatening, libelous, defamatory, hateful, obscene or other material that would violate any laws, including but not limited to, distribute any content that will instigate to commit a crime, or violate citizenship, or any other violation to local ordinance, nation's law, nation's ordinance, or international law, covenant; 2. paste or distribute any content that is invasive of anotherĖ‡s privacy, or any content that contain virus, or any derogatory sense or harmfulness content; 3. paste or distribute any data, graphics or software that may breach other people's property right, including any unauthorized use of unregistered copyright text, graphics or software, commercial or other confidential information, trademarks, services mark etc; 4. undertake any scheme to harass other users in the website.
We will give you any necessary notices by posting them on the Site. You agree: 1. to check the Site for notices; and 2. that you will be considered to have received a notice when it is made available to you by posting on the Site.
a. Where you are required to register with us, you may cancel such registration at any time by notifying us. b. We may cancel your registration if you do not visit the Site for an extended period of time, or if we reasonably believe that you have violated any Applicable Laws, acted inconsistently with the spirit of this Policy, or have violated our rights or those of another party. c. The provisions of these terms and conditions entitled "Use of the Site is at Your Risk", "Limitation of Liability," and "General Provisions" will survive cancellation of your registration.
ESET prides itself on providing the best anti-malware products available today. We are committed to our clients' satisfaction with our products, and therefore offer a liberal 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the purchase price.

What if 30 days is not enough?
If 30 days is not enough for you to decide that ESET is the best solution for your needs, we suggest that you utilize our 30-day free trial BEFORE purchase. If you are not happy with our solution after the 30-day trial period, there is nothing you need to do. If you decide to purchase the product upon completion of the trial, our standard 30-day return policy will apply to your purchase. This gives you up to 60 days to evaluate our product free of charge.
How to return a product to ESET:
Please check your receipt to ensure that you have purchased the product directly from ESET Malaysia (Axento Asia Sdn Bhd) (www.getprotection.com.my site). If you have not purchased the product from ESET Malaysia (Axento Asia Sdn Bhd) then you must return the product to the ESET reseller that you originally purchased from. Please be advised that resellers of the ESET product line may have different return policies than those of ESET and your purchase is governed by their terms.
Returning your purchase with ESET Malaysia (Axento Asia Sdn Bhd) is just a phone call / email away. Please call the number below and have your original proof of purchase ready. One of our friendly representatives will process your request immediately. Please be aware, once we have processed your request, it may take up to one full credit card billing cycle for the credit to appear on your credit card statement.
Contact Customer Care for your returns at info@axento.com.my or call 03-7493-5191
Acceptable Use Policy
By using the Site, you agree to comply with our acceptable use policy. a. Illegal Usage Our Site may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. You agree to indemnify and hold us, our directors, employees and agents harmless from any claims resulting from the use of the Site that damages the subscriber or any other party. We will be the sole arbiter as to what constitutes a violation of this provision. b. Adult Content Due to special system and network requirements of adult oriented sites, pornography and sex-related merchandising are prohibited. This includes sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our Site and servers or any other server on the Internet. Links to such materials are also prohibited. c. Security Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting. d. Actions Taken by us When we become aware of an alleged violation of its Acceptable Use Policy, we will initiate an investigation. During the investigation we may restrict your access in order to prevent further possible unauthorized activity. Depending on the severity of the violation, we may, at our sole discretion, restrict, suspend, or terminate your account and/or pursue other civil remedies. If such violation is a criminal offense, we will notify the appropriate law enforcement department of such violation. We do not issue any credits for any outages incurred through goods or service disablement resulting from Policy violations. e. Modification We reserve the right to make change(s) to any of the contents, policies, and information in the Site from time to time and without notice to you. Your use of the Site shall be proof of your acceptance of such change(s).
General Provisions
a. If any part of this Policy is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. b. This Policy will be governed by the laws of Malaysia. You irrevocably submit to the exclusive jurisdiction of the courts of Malaysia. c. You agree to defend, indemnify, and hold harmless us, our officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Site or the Content or your breach of the Policy.

Customer Service